10 September 2012

Lowongan Kerja SMK Member Services & Communication Coordinator

Accor Vacation Club is part of the Accor Hospitality Group, the largest and fastest growing hotel management group in the Asia-Pacific Region with more than 4,000 hotels and resorts worldwide (brands include Sofitel, Pullman, MGallery, Grand Mercure, Novotel, Mercure, All Seasons, Ibis).
We currently have a key opening for our:

Member Services & Communication Coordinator
Our Member Services Department is seeking an energetic and experienced professional to join their team. The successful person will be a team player and passionate about customer service. You will also need to have the skill and experience to communicate company’s core messages to targeted external and internal and/or global audiences and business units.

Member Services & Communication Coordinator
Nusa Dua - Bali
Responsibilities:
  • Assist Members with enquiries and concerns via telephone, email or letter
  • Respond to written and verbal complaints and escalated emails
  • Work with the team to ensure that service and information to Club Members is imparted in a timely, accurate and professional manner
  • Assist Manager in managing property and supervision of rooms
  • Assists in the development and implementation of communications programs
  • Liaise with Communications Department in Australia in relation to the communications design and approval.
  • Administering website and its contents
  • Deliver effective and entertaining Member Education Workshops and Member Events to large groups in accordance with an agreed schedule
  • Assist with the administration and represent the company as the Host at Member events and activities
  • Completion of any other tasks that maybe assigned by Manager from time to time

Requirements:
  • A minimum of 2 (two) years experience in a Customer Service environment and/or Hospitality Industry (Front Desk/GRO/GSR) and/or Public Relations
  • Marked ability to coordinate and implement communications strategies and to manage projects and/or to deliver training sessions to Members in a public, group forum
  • Service oriented and must have a strong dedication to customer satisfaction
  • Result oriented with strong personal drive
  • Energetic, self motivated, attention to detail and confident
  • Proactive, honest, with good communication skills and team attitude
  • Able to work hard in high pressure environment and flexible with working hours
  • Computer literate
  • Excellent in spoken and written English
If you have what it takes and a proactive nature please send your comprehensive resume, expected salary and recent photograph to: bali.recruitment@accorvacationclub.com.au
Come and join Accor's fast growing Vacation Club in South East Asia!

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